Privacy policy

Last updated: November 21, 2025

This Privacy Policy explains how Fabsorb collects, uses, and protects the personal information provided by users of the website www.fabsorb.com

By using our website and services, you agree to the practices described below.

1. Data collected

We may collect the following information:

Identification data: first name, last name, postal address, email address, phone number.
Payment information: bank details or payment card information (managed exclusively by secure payment providers and never stored by Fabsorb).
Order-related data: purchased products, order history, preferences.
Browsing data: IP address, browser type, pages visited, time spent on the website.

2. Purpose of data processing

Your personal data is used to:

- Process and ship your orders,
- Communicate with you regarding your purchases or customer support,
- Manage your customer account (if you create one),
- Prevent fraud and ensure transaction security,
- Improve user experience and optimize our online store,
- Send commercial or promotional communications with your consent.

3. Legal basis for processing

We process your personal data in accordance with the GDPR and applicable Swiss laws based on the following legal grounds:

Contract performance (e.g., order processing),
Consent (e.g., newsletter subscription),
Legal obligations (e.g., invoicing),
Legitimate interest (e.g., fraud prevention, service improvement).

4. Data sharing

Your data may be shared only with trusted third parties in the following cases:

Logistics partners (carriers, shipping services),
Secure payment providers,
Technical providers (web host, e-commerce platform).

These partners only access your data to perform their services and are required to maintain confidentiality and security.

We do not sell or rent your personal data to third parties.

5. Data retention

We retain your personal data only for the time necessary to achieve the purposes described above, unless a longer legal retention period applies (e.g., invoices legally kept for 10 years).

6. Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, destruction, or alteration.

7. Your rights

In accordance with the GDPR and Swiss legislation, you have the following rights:

Right of access,
Right to rectification if data is inaccurate or incomplete,
Right to erasure ("right to be forgotten"),
Right to restrict processing,
Right to object to processing,
Right to data portability.

To exercise your rights, contact us at: hello@fabsorb.com

8. Cookies

Our website uses cookies and similar technologies to improve browsing experience, analyze traffic, and personalize content. You can manage your cookie preferences through your browser settings.

9. Policy updates

We reserve the right to modify this Privacy Policy at any time. Any changes will be published on this page with a new update date.

10. Contact

For any questions regarding this Privacy Policy or the processing of your data, you can contact us at:
hello@fabsorb.com